Delivering Your Floors

We will dispatch your order within 18 business days from process of payment. The driver will call one hour before delivery and will hand unload your order into your garage/carport or a ground floor location. For large orders the driver will need physical assistance.

We will dispatch your order within 18 business days from process of payment. The driver will hand unload your order into your garage/carport or a ground floor location. For large orders the driver will need physical assistance. *Due to the weight, size and location of your order, delivery fees are subject to change.

We will dispatch your order within 18 business days from process of payment. Your order will be sent to the nearest couriers depot for collection. *Due to the weight, size and location of your order, delivery fees are subject to change.

Customers can choose to collect their flooring orders as early as the next business day from the nearest suppliers warehouse. A confirmation email detailing the collection address will be sent once your order is ready to collect. This service is only available Mon-Fri 8am-3pm.

Our Warehouse Locations

Victoria - Coburg & Braeside
New South Wales - Wetherill Park
Queensland - Banyo
Western Australia - Osborne Park
South Australia - Regency Park

We try to maintain accurate stock counts in our national warehouses, but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will hold your order until the out of stock item becomes available. Our customer service team will be in contact to confirm expected stock availability.

Delivery costs are calculated during checkout based on destination of the delivery address. Payment for all metro, regional and greater regional delivery services will be processed with the purchase of goods.

Orders are usually dispatched from 7 business days since payment of order. Our warehouses operate on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

At the earliest your order will be dispatched within 3 business days from process of payment. Your order will be delivered to Toll Depot located at 6/22 Pedder Cres, Regency Park, SA where you will receive a notification to arrange an appropriate collection time.

We can deliver to the above areas, however shipping costs will be priced on application. All deliveries must be collected from the onforwarding carrier’s depot. Contact customer service for a quote on 1800 718 427.

Where stock is unavailable in Western Australia, Flooring Online will facilitate the transfer of stock from our interstate warehouses. Please note that this transfer process requires a minimum of 2 weeks to transfer stock into Western Australia. This transit period is in addition to the regular delivery time for your order.

We strongly advise against booking installers until your new floors have arrived. We cannot be held responsible for any consequential losses because of problems with delivery or floors not being acclimatised properly.